Website care plans

Pricing is scoped per site rather than fixed by tier. A five-page brochure site and a membership platform with three integrations need very different amounts of attention, and charging both the same would mean overcharging one of them. Tell us what you have and we will quote it — the plan tiers above describe what is covered, not what it costs. The Premium Support add-on is quoted alongside it.

Care plans run month to month. There is no multi-year commitment and no minimum term — if it stops being worth it, you tell us and we stop billing. Your plan simply runs through the end of the period you have already paid for rather than cutting off mid-month, and there is no penalty beyond that. On the way out we hand over access, credentials, and a current backup, so nothing about your own site is ever held hostage. We would rather keep clients because the work is worth paying for than because they are locked in.

Yes. Every plan includes Standard Support, where replies come within a couple of business days. Premium Support — prioritized handling, usually same day, plus a direct phone line — is an add-on you can attach to Basic or Standard, and it comes included with the Premium plan. If the site is what your business runs on, it is usually worth it. If it is a brochure site, it usually is not, and we will tell you so. Exact response windows and business hours are set out in your service agreement.

The included hours cover small changes — copy edits, a new staff photo, a form tweak. Anything larger becomes a normal project with its own scope and estimate, quoted before we start. We do not quietly burn through your included hours on something that should have been a project.

No. We take over existing sites regularly. We start with an audit — what platform it is on, what is out of date, what is going to break first — and tell you honestly what shape it is in before you commit to anything ongoing.

WordPress, custom Next.js and React builds, and most common hosted platforms. If you are on something unusual, ask — the answer is usually yes, and when it is no we will say so rather than take the retainer and hope.

Hosting and care are separate. We are happy to manage hosting as part of the arrangement, or to work alongside whoever hosts you now. If your current host is the actual problem, that will come up in the audit.

Monitoring usually tells us before you notice. An outage is treated as urgent on every plan, at every support level — we do not make you wait on a support queue because you are on the smaller plan or did not buy the add-on. Standard and Premium Support govern how fast everything that is not an outage gets handled.

Yes. wtxLabs Watch is the name for our ongoing support and care offering; the plans on this page are what you actually sign up for.