wtxLabs™ Tend
Now openFind the people your church is quietly missing
Find the people your church is quietly missing
A guest who filled in a card and has done nothing since. A family whose only email is an old one. Someone no longer active who still has admin access. Planning Center doesn’t flag these, so nobody notices until someone is missed. Tend reads your Planning Center every night and tells your team what to fix first.
- See who your emails and texts can’t reach, and first-time guests with nothing since.
- Catch duplicates, and access that should have been removed.
- Spot the forms, lists, groups and events that have gone stale.
- A monthly report for your leadership meeting, already counted.
- Read-only: Tend never changes anything in Planning Center.
Free for 30 days, no card needed. The trial ends on its own, and nothing is charged unless you keep it: then $29 a month or $290 a year. The demo runs on sample data.
Good morning, Pat
728 records need a look
See what →- Can't be reachedNo usable email and no phone86
- No householdActive, with no household214
- Membership not setBlank membership301
- Not updated in 2 yearsThe record, not the person127
- Likely duplicates9 strong6 medium24 low
// the problem
Small slips in People become people your church misses
It is nobody’s fault. Forms get filled in twice, families move, boxes go unticked, staff change roles. Each slip is small, but together they decide who hears from you and who quietly doesn’t. Tend shows your team which records need care, starting with the ones that matter most.
Today
- 1Someone fills in a form a second timeA new profile appears, spelled a little differently.
- 2A family's details changeOne profile is updated. The other keeps the old email.
- 3One box is ticked, another isn'tThe class was taken, but the membership was never set.
- 4Someone gets missedAn email doesn't reach them, a guest never hears back, a report doesn't add up, and nobody knows why.
With Tend
- 1Tend reads the whole directory, every nightNot a sample. Nothing new for your team to keep up.
- 2Each problem is counted and listedWith the people behind every number, for the staff who fix them.
- 3You fix it in Planning CenterEvery name links to its profile, and every finding comes with the steps, from Planning Center’s own help. Tend never changes a thing itself.
- 4The count goes downThe next read sees the fix, and the trend shows your progress.
// what tend finds
The slips nobody has time to go looking for, found for you
Each finding is a plain rule with a plain name, counted over your active adults, with everyone on file one click away. Each one says why it matters and how to fix it in Planning Center, and every name links straight to its profile there.
People your messages can’t reach, and other gaps
No email, no phone, adults with no household, membership left blank. Each one is someone who quietly misses what you send, listed so it can be put right.
First-time guests with nothing since
A follow-up list of guests from the last few weeks with nothing recorded since their first visit, each linked to their profile, and first on Home when it matters. Records untouched for two years are labelled for what they are: not updated, never “left”.
One person, two profiles
Their history is split, and they hear from you twice or not at all. Pairs are sorted strong, medium and low, with the reasons in words. You merge in Planning Center; “not a duplicate” is remembered.
Records that break your own rules
The class was taken but membership was never set. Write the rules your church already follows, from plain conditions like “is ticked” or “is empty”, and Tend checks every profile against them every night.
Likely duplicates
Sample- Sam Rivera and Samuel RiveraStrong
Same email address · names match
- Dana Okafor and Dana E. OkaforMedium
Names match · same household
Your own rules
Sample- “Baptism date” has a value, but “Baptized” isn’t ticked14
- Membership is Member, but “Membership class” is empty22
Made-up names and figures, not any church’s.
// cleanup
Setup that has gone stale, across your apps
Forms, lists, workflows, signups, groups and calendar items pile up. Tend checks how each Planning Center app is set up and puts it on one Cleanup page: what visitors can see first, then what is broken or waiting on someone, with the clutter folded away for a quiet week. Each one links into Planning Center, with how to fix it there.
- Forms nobody has filled in for a year, still open in Church Center
- Lists that stopped refreshing, and lists Planning Center marks broken
- Workflow steps with nobody assigned, and cards that have stalled
- Signups left open with no close date, and past events never archived
- Groups with members but no leader, and groups that stopped meeting
- Calendar requests waiting on approval, and rooms nobody books
// access & permissions
Who still has access they shouldn’t
For your administrators only: who holds each level in each Planning Center product, and the few red flags worth fixing, such as admin access on the record of someone no longer active. Red flags only, no noise.
- More than 3 Organization Administrators
- An administrator without two-step verification
- Admin or edit access on an inactive record
- A shared-looking account with admin access
- A Services editor with no sign-in for 6 months
Access & permissions
Sample · admins only- Organization AdministratorsMore than 35
- Admins without two-step verificationFix in Planning Center2
- Edit access on an inactive recordFix in Planning Center1
// for leadership
The figures for your leadership meeting, already counted
Growth, Pathway and Volunteers turn what Planning Center already records into clear, honest trends: check-ins, serving schedules, form submissions and registrations. Tend only counts what Planning Center actually recorded, so it speaks of engagement, never attendance, and every number explains where it came from.
Overview
Sample- Active engaged
- 742
- First-time families
- 11
- Active volunteers
- 186
- New adult profiles
- 23
last 90 days
last month
last 90 days
last month
What most needs attention
First-time families are down 18% on the same three months last year.
33 families, Jun to Aug · 40 in the same months a year earlier
- Who is new, and who came back after their first visit
- How people move through your next steps
- Who serves, how the load is spread, and next month’s gaps
- Plain-worded cards when something changes, with the number and the comparison beside it
- One frozen report each month, ready to print
- What changed since last time: the counts that fell, side by side
- Viewers never see a count from 1 to 4: it reads “fewer than 5”
// every week
A calm place to start every week
Tend is designed to feel easy from the first click, so the people who look after your database actually enjoy opening it.
A Home page that says what matters today
A friendly greeting, one clear note of how many people need a look (or a green “all tidy”), and your key figures at a glance.
Guided setup, one step at a time
Connect, choose whose access Tend reads with, and run the first read, with every step explained. No manual, no call needed.
Every screen tells you what to do next
Empty lists explain themselves, numbers come with a plain definition, and a banner speaks up if the nightly read ever needs attention.
At home on a phone, and beside your other apps
A tidy sidebar that folds away, a menu that slides in on a phone, and one switcher to hop to Shield or the Hub without signing in again.
// who it’s for
For churches that use Planning Center
And the staff who look after it.
The staff who look after People
Start with Needs attention, fix each profile in Planning Center, and mark what isn’t really a duplicate.
Leadership
Overview, Growth, Pathway and Volunteers, plain-worded cards when something changes, and one frozen report each month for the leadership meeting.
Your administrators
Access & permissions: who holds each level in each Planning Center product, and the few red flags worth fixing.
// privacy
Facts, not identity
Tend’s subject is your whole directory, most of whom never signed up for anything. So its database holds ids, dates, counts and yes-or-no facts: whether someone has an email, never the email itself.
Reads, never writes
Tend never changes anything in Planning Center. Merging and fixing happen there, by your staff.
No names on file
Names are fetched live, with your own sign-in, when a screen needs them, and never saved.
People only, at sign-in
Staff sign in with Planning Center and are asked for People access alone. One account your church nominates also grants the other Planning Center apps Tend reads.
Kept out entirely
Giving records, notes, form answers, who is in a group, background checks, and health or emergency-contact details are never read.
// how it works
Three steps, and the work finds you
- 01
Sign in with Planning Center
Your staff use the Planning Center accounts they already have. Tend asks for People access, and your church decides who gets in.
- 02
Tend reads overnight
A full read of People every night, plus the other Planning Center apps your church uses and how each is set up. Refresh any time to pick up recent People edits.
- 03
Work the list
Start with Needs attention, then Cleanup. Fix each item in Planning Center, mark what isn't really a duplicate, and watch the numbers fall.
// questions
Questions about Tend
Does Tend change anything in Planning Center?
No. Tend reads your Planning Center data. It never changes anything there and never sends mail on your behalf. Merging and fixing happen in Planning Center, by your staff.
Does Tend measure attendance?
No. Tend measures engagement, not attendance. Planning Center holds no record of adult attendance unless a church checks adults in, so Tend works from what is there: serving on a team, check-ins, forms, registrations and progress on next steps.
What does Tend store about people?
Facts, not identity: ids, dates, counts and yes-or-no facts, such as whether someone has an email, never the email itself. Names are fetched live, with your own Planning Center access, when a screen needs them, and never saved.
Who is counted?
By default, active adults: people not marked inactive and not marked a child in Planning Center. “Everyone on file” is one click away. A person Tend cannot classify is counted, not left out.
Does Tend merge duplicates?
No. Duplicates are suggestions, never actions. You merge in Planning Center, and the pair drops off the list after the next nightly read. A “not a duplicate” mark stands until the pair gains a new reason, such as a shared email.
How current are the figures?
A full read of Planning Center runs every night. Refresh picks up recent People edits between reads. A banner appears if no complete nightly read has finished in 36 hours, or reading Planning Center has started failing.
What does Tend never read?
Giving records, notes, form answers, background checks, and health or emergency-contact details are never read.
Will Tend show us how to fix things in Planning Center?
Yes. Every finding says why it matters and gives the steps to fix it in Planning Center, with a link to Planning Center’s own help article: merging profiles, adding someone to a household, setting membership for a whole list at once.
How much does Tend cost?
Tend is $29 a month or $290 a year, after a free 30-day trial with no card needed. The trial ends on its own, and nothing is charged unless you keep Tend. With Sync or Shield on the same bill, two apps are 10% off and all three are 20% off.
Make sure nobody in your church gets missed
Tend works on the Planning Center you already have. Nothing to install, nothing new to keep up, and fewer people slipping through every week. Try it free for 30 days with your own Planning Center.
Free for 30 days, no card needed. The trial ends on its own, and nothing is charged unless you keep it: then $29 a month or $290 a year.
Tend is one of the wtxLabs church apps. With the wtxLabs Hub, one Planning Center sign-in opens Sync, Shield and Tend, on one bill, with 10% off for two apps and 20% off for all three.
Not affiliated with or endorsed by Planning Center.